IT Service Delivery Coordinator H/F - Uni Systems

With our people being the driving force behind everything we have achieved in our long history, we successfully provide consulting, design, implementation and support in the field of ICT integrated solutions and services through operations that span across 25+ countries in Europe. We were the first company to begin in an informatics journey that started in 1964, and today, as a member of the dynamic Quest Group, we hold one of the most prominent positions in the sector and claim a seat among the most reliable ICT companies in Europe.

We are systems integrators committed to providing innovative and agile solutions and value added services aimed at strengthening our clients' positioning within a competitive and ever-changing international environment. Through our offices in Greece, Belgium, Luxembourg, Italy, Romania, Cyprus and Spain, and with the valuable support of over 1800 highly talented UniQue people, we serve more than 300 customers across geographies and markets.

At Uni Systems, we believe in the continuous development of our UniQue people with learnability lying at the core of our principles: our people participate on a regular basis in engaging learning activities, with technical trainings, leadership programs, workshops and e-learning courses through Udemy and SkillSoft Learning platforms being only few of them. Moreover, in collaboration with ALBA Graduate Business School we are offering a Mini MBA program designed to cover the needs of Quest Group's employees. At the same time, UniQue talents are being recognized through a specially designed Talent Management program that helps us identify, maintain and develop the top talents within the company.

Being a part of our team, in an open and welcoming environment where all voices are heard, brings an array of benefits such as opportunities to contribute to innovation initiatives, hybrid working models, trainings, private medical insurance, mental health programs and more.

Based on the immense potential of our UniQue people we can reach excellence and produce sustainable value in the societies around us.

Are you ready to #BeUniQue?

At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for aIT Service Delivery Coordinatorto join our UniQue team in Brussels!

What will you be doing in this role:

- Coordinate of the day-to-day delivery of all live service elements in accordance with agreed SLAs and contractual requirements.
- Contribute to incident management; co-ordinate of direct and indirect reports to ensure issues are investigated and rectified as swiftly as possible, whilst maintaining quality and minimizing risk.
- Build and maintain strong relationships with operational peers to oversee and ensure all service lines are provided in accordance to Service Level Agreements (SLAs).
- Gather and report detailed performance data against key indicators to generate actionable improvements to the quality of services offered.
- Assist in supporting models and managing transition of projects and new services into the business-as-usual model.
- Assist in coordinating Problem and Release Management activities to ensure effective service management.
- Assist in coordinating problem resolution, involving internal support groups, vendors, suppliers, customers and managing any roadblocks.
- Ensure quality of Known Error records and the Knowledge Database.
- Coordinate with contract managers to ensure timely problem resolution and contractual fulfilment and involve Supplier.
- Conduct Post Resolution Review of critical problems and supports in following up of their activities together with the Service Delivery Manager;
- Ensure that Problem Management Key Performance Indicators (KPIs) are reported and their targets are met.

What do you need to succeed in this position?

- A Master's degree in a relevant field with minimum 4 years of professional experience in the domain, of which at least 2 years of Change/Incident/Problem Management or Project Management experience.
- Advanced knowledge of Microsoft applications including MS Project, MS Excel and MS Visio.
- Good planning skills that go along with proper time management.
- Problem-solving skills and proven communication skills with multiple levels of an organization, including interaction with senior management.
- Strong influencing and relationship management skills.
- Excellent ability to manage multiple high priority efforts / competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
- ITIL/ITIL V3 Foundation Certification is required.
- Good command of spoken and written English (B2).

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our for more information.