Business And IT Consultant H/F - 67

With our people being the driving force behind everything we have achieved in our long history, we successfully provide consulting, design, implementation and support in the field of ICT integrated solutions and services through operations that span across 20+ countries in Europe. We were the first company to begin in an informatics journey that started in 1964, and today, as a member of the dynamic Quest Group, we hold one of the most prominent positions in the sector and claim a seat among the most reliable ICT companies in Europe.

We are systems integrators committed to providing innovative and agile solutions and value added services aimed at strengthening our clients' positioning within a competitive and ever-changing international environment. Through our offices in Greece, Belgium, Luxembourg, Italy, Romania, and Spain, and with the valuable support of over 1400 highly talented UniQue people, we serve more than 200 customers across geographies and markets.

At Uni Systems, we believe in the continuous development of our UniQue people with learnability lying at the core of our principles : our people participate on a regular basis in engaging learning activities, with technical trainings, leadership programs, workshops and e-learning courses through Udemy, Pluralsight, and LinkedIn Learning platforms being only few of them. Moreover, in collaboration with ALBA Graduate Business School we are offering a Mini MBA program designed to cover the needs of Quest Group's employees. At the same time, UniQue talents are being recognized through a specially designed Talent Management program that helps us identify, maintain and develop the top talents within the company.

Being a part of our team, in an open and welcoming environment where all voices are heard, brings an array of benefits such as opportunities to contribute to innovation initiatives, hybrid working models, trainings, private medical insurance, mental health programs and more.

Based on the immense potential of our UniQue people we can reach excellence and produce sustainable value in the societies around us.

Are you ready to #BeUniQue?At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for aBusiness and IT Consultantto join our UniQue team.

What will you BE doing in this role?
- Propose and implement a structured Continuous Service Improvement (CSI) process and methodology, including the definition of relevant Key Performance Indicators (KPIs), along with comprehensive reporting and governance mechanisms to ensure sustained service enhancement.
- Actively contribute to service audits by verifying compliance and identifying opportunities for service improvements, followed by actionable recommendations.
- Collaborate closely with the Agency and external vendors to identify potential improvement areas; assess and define the size, scope, and business cases required to support the implementation of these initiatives.
- Ensure that improvement projects are effectively prioritised in alignment with broader business needs, resulting in high-quality, actionable Service Improvement Plans (SIPs).
- Support the Contracting Authority's management by recommending and facilitating initiatives aimed at enhancing the end-user experience, with a particular focus on addressing insights derived from monthly Customer Satisfaction (CSAT) results.